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Legal · Terms of Service

Terms of Service

The terms that govern our commercial relationship.

These Terms of Service ("Terms") govern your access to and use of the Wild Bee Honey LLC website, products, and services. By accessing our website or placing an order, you agree to these Terms.

Last Updated: January 2026

Section 01

Definitions.

  • "Company," "we," "us," "our" — Wild Bee Honey LLC, Dubai, UAE
  • "Customer," "you," "your" — Any person or entity that accesses our website or purchases our products
  • "Products" — Whole-botanical preserves, honey preserves, and any derivative products
  • "Services" — Any commercial, advisory, or partnership service we provide
  • "Website" — wildbeehoney.ae and all subdomains

Section 02

Acceptance of these terms.

By accessing our website, submitting an inquiry, or placing an order, you confirm that:

  • You have read and understood these Terms
  • You agree to be bound by them
  • You have the legal authority to enter into this agreement

If you do not agree, please do not use our website or services.

Section 03

Permitted and prohibited use.

You may:

  • Browse our website
  • Submit legitimate inquiries
  • Place orders and enter commercial agreements
  • Reference our products for journalistic or educational purposes with attribution

You may not:

  • Use our website for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Scrape, copy, or republish our content without written consent
  • Misrepresent our products or process
  • Share confidential documentation we have provided under NDA

Section 04

Product orders and acceptance.

  • All orders are subject to written acceptance by Wild Bee Honey LLC
  • We reserve the right to refuse any order without explanation
  • Pricing and lead times are confirmed in the signed Master Supply Agreement
  • Verbal quotes are non-binding
  • Samples are provided for evaluation and do not constitute a contract

Section 05

Payment terms.

  • Standard Terms — 40% deposit on order confirmation, 60% on shipment
  • Letter of Credit — Accepted for orders above 5,000 units
  • Late Payment — Subject to interest at the rate specified in the supply agreement
  • Currency — As specified in the commercial agreement (USD, AED, or EUR)
  • Taxes and Duties — Buyer's responsibility unless otherwise agreed

Section 06

Shipping and Incoterms.

  • We ship under EXW, FOB, CIF, or DDP — selected at the time of order
  • Risk and title transfer per the agreed Incoterm
  • Lead times are estimates and may vary based on order volume and market conditions
  • Buyers are responsible for import compliance in their destination market unless otherwise agreed

Section 07

Intellectual property.

All content on our website — including text, images, logos, product photography, and design — is the property of Wild Bee Honey LLC or its licensors. All rights reserved.

Our brand name, trade dress, and commercial documentation are protected under applicable trademark and trade secret law.

You may not:

  • Reproduce our content without written permission
  • Use our brand name, logo, or trade dress without authorization
  • Disclose confidential information provided under NDA

Section 08

Confidentiality.

Any commercial, technical, or process documentation we share with you is confidential. You agree to:

  • Not disclose it to any third party without our written consent
  • Use it only for the purpose for which it was shared
  • Return or destroy it upon our request

Confidentiality obligations survive the termination of any commercial relationship.

Section 09

Disclaimer of warranties.

Our products and services are provided "as is" and "as available." We make no warranty, express or implied, that:

  • Our website will be uninterrupted or error-free
  • Our products will meet every specific requirement of your market
  • Our content is complete or free from typographical errors

Nothing in these Terms limits your statutory rights as a consumer or commercial buyer under UAE law.

Section 10

Limitation of liability.

To the maximum extent permitted by law, Wild Bee Honey LLC's total liability for any claim arising under these Terms shall not exceed the total amount paid by you for the specific product or service giving rise to the claim.

We are not liable for:

  • Indirect, consequential, or incidental damages
  • Loss of profits, revenue, or business opportunity
  • Damages arising from misuse of our products
  • Delays caused by third-party logistics, customs, or force majeure

Section 11

Indemnification.

You agree to indemnify and hold harmless Wild Bee Honey LLC, its officers, employees, and agents from any claim, loss, or liability arising from:

  • Your breach of these Terms
  • Your misuse of our products
  • Your violation of any law or third-party right

Section 12

Governing law and dispute resolution.

  • Governing Law — These Terms are governed by the laws of the United Arab Emirates
  • Jurisdiction — Any dispute shall be resolved in the courts of Dubai, UAE
  • Preferred Resolution — Both parties agree to first attempt good-faith negotiation before pursuing legal action
  • Arbitration Option — For larger commercial disputes, parties may agree to binding arbitration under the DIAC (Dubai International Arbitration Centre) rules

Section 13

Termination.

We reserve the right to suspend or terminate your access to our website and services at any time, without notice, if you breach these Terms or engage in conduct that we determine to be harmful to our business, brand, or reputation.

Section 14

Changes to these terms.

We may update these Terms from time to time. The "Last Updated" date at the top of this page reflects the most recent version. Continued use of our website after changes constitutes acceptance of the updated Terms.

Section 15

Contact us about these terms.

Email: info@wildbeehoney.ae

Phone: +971 58 833 2425

Address: Wild Bee Honey LLC, Dubai, United Arab Emirates

These Terms exist to protect both parties. If anything is unclear, ask us — we prefer clarity over confusion.

Complete batch records and analytical verification are available to qualified buyers, regulators, and institutional partners under commercial confidentiality.

Meeting & Trade Inquiry

Arrange a private meeting with our trade desk to discuss commercial batches, hospitality, gifting, and allocation access.

Or contact us on WhatsApp: +971 58 833 2425